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Delivery Driver & Parcel Sortation ( Part-time)

Location: 

Wednesbury, GB, WS10 9QY

Contracted Hours:  8.5
Salary:  £12.71
Sport:  Any Sport

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

  • Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.  
  • Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.  
  • Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.  
  • Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.  
  • Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.  

 

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

  • Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.  
  • Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.  
  • Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.  
  • Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. 
  • Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.  
  • Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. 

 

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

  • Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.  
  • Are dedicated to providing exceptional customer service and building positive relationships with every individual.  
  • Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.  
  • Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.  
  • Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.  
  • Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.  
  • Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.  
  • Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.  
  • In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

  • Healthy discounts on all Decathlon goodies
  • Fun weekly Staff Sports/Activities
  • Pedal your way to work with the Cycle-to-Work Scheme
  • Dive into top-notch training at Decathlon Academy
  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

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Decathlon Wednesbury is seeking an agile and customer-focused individual to join our operations as a Driving & Parcel Sortation Teammate. In this role, you will be the final link in our state-of-the-art omnichannel value chain, connecting our warehouse and local hubs directly to our sporting community. If you thrive in an active, autonomous environment and are committed to leaving every customer with a smile, this role is perfect for you!

 

YOUR RESPONSIBILITIES:  

  • Efficient Multi-Drop Operations: Execute multi-drop-off and pick-up tasks confidently across 4 key regional locations, managing time effectively to ensure we hit our strict delivery time windows.

  • Accurate Parcel Sorting: Conduct product pre-sorting to organize parcels precisely into their correct location paths before setting out.

  • Proactive Customer Interaction: Maintain professional and clear communication by actively contacting customers as soon as you arrive at their location to coordinate standard drop-offs.

  • Five-Star Customer Service: Deliver world-class, human-centric customer service at every hand-over to secure customer satisfaction and support our "Satisfied or Satisfied" service promise.

 

THE PROFILE WE’RE LOOKING FOR:

 

  • Customer-Centric Focus: A positive mental attitude paired with a naturally developed sense of customer care and handover etiquette.

  • Agile & Autonomous: Highly responsible, practical, and adaptable when stepping out of a comfort zone to navigate regional delivery pathways.

  • Previous multi-drop delivery or warehouse sortation experience is highly desirable but not mandatory.



SKILLS AND QUALIFICATIONS WE ARE LOOKING FOR:

  • A valid and clean UK Driving License.

  • Strong physical practicality to handle and manage multi-destination parcel distributions.

  • Excellent interpersonal and phone communication skills for on-site client interactions.

  • Strong organizational skills to manage sorted inventory loads accurately.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

 

Get to enjoy the following benefits and perks:

  • Healthy employee discount on all Decathlon products

  • Weekly Staff Sports/Activities

  • Shareholding Scheme

  • Cycle-to-Work Scheme

  • Up to 25 days of holidays

  • Intensive Learning and Development training via Decathlon Academy… and many more

ADDITIONAL INFORMATION

As a Department Manager, you will be required to work usual retail hours including evenings and weekends.

 

ABOUT DECATHLON

International. Lovers of sports. Team players. Stronger together through our love of sports. At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.

We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more. Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

A note on reasonable adjustments

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
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