Sports Advisor

Salary:  17,450 - 23,250

Tamworth, GB, B78 3HB

Sport:  Any Sport
Contracted Hours:  30-39
Contract Type:  Permanent
Number Of Openings:  1

Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include: 

  • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
  • Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

  • Proactive Decision Making
  • Interpersonal communication and collaboration within your team and other departments 
  • Product and Sport Familiarisation and training
  • Problem-solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

  • Active with a clear passion for sport
  • People-oriented with a high sense of service
  • Problem solver and creative thinker
  • Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

  • Annual remuneration reviews
  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!



As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
  • Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
  • We play sport together and have regular team socials!
  • Quarterly bonus scheme
  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
  • Cycle to work scheme - 25% discount on a bike of your choice.
  • 30% staff discount on our Decathlon products.

Discover more of our company benefits here.

Your Responsibilities:

  • Team Player –The business and the customer always comes first, together with your colleagues you will ensure that your in-store business is commercial and efficient day to day.
  • Digital – As retail continues to evolve, you will have the freedom to discover new ways to build your brand through social media and other digital channels.
  • Partnerships – Once your business is thriving in store and online, you can reach out into your community and work with your local sport clubs/schools/businesses to develop partnerships. Here is where you will apply your networking skills in order to strengthen your brand and to make your sport accessible within your community.
  • Customer Service – Your customers will always be your number one priority, you will have the means to listen to their feedback in order to make improvements to your business. At Decathlon we ensure that all our customers remain loyal through our Satisfied or Satisfied policy.
  • Brand - You will build the best product offering for your customer. You’ll choose all of your ranges within your sport, adapting your business to the current market. You will organise events in your local area to increase brand awareness and customer participation in sport.

Who are you?

  • Someone looking to take the next step within their retail career.
  • Commercially focused
  • Open-minded with a natural sense of service to help others.
  • Self-motivated with a clear passion for sport.
  • Team player who thrives in fast paced and changing environments.
  • Digitally competent with an entrepreneurial mind-set.



Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.