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Cycling Sales assistant

Location: 

Stockport, Greater Manchester, GB, SK4 1DN

Contracted Hours:  20
Salary: 
Sport:  Cycling

Important reminder: This job requires right to work in the UK.

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

  • Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.  
  • Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.  
  • Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.  
  • Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.  
  • Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.  

 

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

  • Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.  
  • Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.  
  • Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.  
  • Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. 
  • Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.  
  • Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. 

 

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

  • Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.  
  • Are dedicated to providing exceptional customer service and building positive relationships with every individual.  
  • Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.  
  • Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.  
  • Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.  
  • Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.  
  • Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.  
  • Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.  
  • In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

  • Healthy discounts on all Decathlon goodies
  • Fun weekly Staff Sports/Activities
  • Pedal your way to work with the Cycle-to-Work Scheme
  • Dive into top-notch training at Decathlon Academy
  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

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International. Lovers of sports. Team players. Stronger together through our love of sports.

At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery. 

 

THE MISSION

As a sports advisor for cycling, you will ensure all customers, especially our current and future cyclists, leave our stores happy. From a friendly and professional welcome to matching someone to their first or next bike, your role is to always deliver a champion shopping experience. 

 

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

 

  • Customer Service - Through your passion for cycling, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best cycling advice to your customers. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sports advisors are able to assist customers in all aspects of retail shopping, whether that’s in store or online!

 

  • Merchandising - Whether full time or part time, every sport advisor is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right cycling product for their next ride. 

 

  • Team Player - You will be part of a shop floor team of like-minded sports advisors, practicing sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

THE PROFILE

  • Someone who is looking to combine a passion for sport with work

  • A people-person who risks and goes the extra mile to achieve results

  • Someone looking for a retail career with a difference

  • Problem solver with excellent communication skills

  • Able to play as part of the team during the busiest times (weekends and holidays)

  • Invested in the development of yourself and others


BENEFITS

Rewards and Recognition

  • Annual remuneration reviews

  • 30% Teammate Discount

  • Shareholding Scheme

  • Access to Pension Scheme ( 3-8% Employer Contribution to Pension Scheme)

  • Teammate rental scheme

  • Cycle-to-Work Scheme

 

Social and Community

  • Ticket discount for social and community events such as concerts, theatre, sports events, etc (through SmartSpending Access and so it varies per season)

  • Access and opportunity to join internal and community social events every year for you and your family

 

Health and Wellbeing

  • Up to 10 paid sick leaves and 5 bereavement leaves

  • Maternity and shared parental leaves

  • Life Assurance

 

Work-life Balance

  • Up to 28 days holiday with the option to carry over a maximum of 5 days each year

  • Airfare and accommodation discounts for trips (through SmartSpending Access and so it varies per season)

 

Learning and Development

  • A vast program of intensive learning and development training via Decathlon Academy and other learning platforms

  • Opportunity to join apprenticeship programmes

 

 HQ Benefits

  • Hybrid working mode

  • No uniform

  • Free hot drinks

  • Free access to the Decathlon Gym

 

ABOUT DECATHLON UK 

We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.

 

Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.

ADDITIONAL INFORMATION

As a Sports Advisor or Sales Assistant, you will be required to work usual retail hours including evenings and weekends.

 

ABOUT DECATHLON

International. Lovers of sports. Team players. Stronger together through our love of sports. At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.

We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more. Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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