Workshop / Circular Hub Technician
Oxford, GB, OX2 0JJ
Important reminder: This job requires right to work in the UK.
As a Bike Mechanic in our workshop you’ll be providing high quality bike maintenance and repair services to help our customers enjoy their bikes for longer. To put it simply, the purpose of your role is to diagnose and repair mechanical and electrical problems whilst ensuring that your customers receive the best experience in the process. You’ll also be involved in recycling and repairing defective bikes in-store, which means that you’ll play an integral part in achieving our collective mission to help preserve our planet.
What will you benefit from?
- Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
- Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
- We play sport together and have regular team socials!
- Quarterly bonus scheme
- Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
- Cycle to work scheme - 25% discount on a bike of your choice.
- 30% staff discount on our Decathlon products.
Discover more of our company benefits here.
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
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Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
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Servicing and repair of customer products within your Decathlon Store
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Ensuring that your customers have the best customer service experience
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Stock management, ordering and control
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Business performance analysis
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Creatively developing and growing the workshop operation and customer base
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Delivery of workshop KPI’s
ADDITIONAL INFORMATION
As a Workshop Technician, you will be required to work usual retail hours including some evenings and weekends.
The profile we’re looking for:
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A sports fanatic at heart
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Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
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A master of creative solutions, spotting details others miss
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Smooth talker with top-notch people skills
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Customer service champ who loves going above and beyond
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Eager beaver for personal growth and helping others learn
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Tech-savvy enough to navigate the digital world
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Understanding of commerciality and how to grow and develop a business
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A passion for sustainability
BENEFITS
Get to enjoy the following benefits and perks:
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Teammate bonus scheme
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Pension contribution
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Healthy discounts on all Decathlon goodies and services
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Fun weekly Staff Sports/Activities
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Pedal your way to work with the Cycle-to-Work Scheme
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Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available
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Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
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A career pathway that is designed by you
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Being part of a team that enjoys repairing
… and many more
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
