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Part Time Customer Service Advisor

Salary:  £8.60 - £11.44
Location: 

Nottingham, GB, NG16 2RP

Sport:  Any Sport
Contracted Hours:  10
Contract Type:  Permanent
Number Of Openings:  2

Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include: 

  • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
  • Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

  • Proactive Decision Making
  • Interpersonal communication and collaboration within your team and other departments 
  • Product and Sport Familiarisation and training
  • Problem-solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

  • Active with a clear passion for sport
  • People-oriented with a high sense of service
  • Problem solver and creative thinker
  • Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

  • Annual remuneration reviews
  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

International. Sports enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sports. 

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sports products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

 

 

As a Customer Service Advisor, your role is to ensure all customers leave our stores with a smile. You're the MVP in giving top-notch customer service and boosting sales. Whether it's a warm welcome or a lightning-fast checkout, your goal is to ace every shopping experience!

 

Decathlon is all about nurturing its team members, giving them the chance to grow and shine within the company. In a nutshell, your job description will involve:

 

Passionate Customer Service: Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so our sports advisors and sales assistants must be able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

 

Being a Team Player - Join a crew of Cusromer Service Advisors and Sports Advisors who sleep and breathe sports! Together, you'll be high-fiving victories and tackling challenges as a team. It's all about rocking the team spirit while also owning your game independently.

 

The profile we’re looking for:

  • A sports enthusiast eager to mix play with work

  • A people-person who risks and goes the extra mile to achieve results

  • A retail career seeker with a knack for problem-solving and top-notch communication

  • Must thrive in the hustle and bustle of weekends and holidays as part of a dynamic team

  • Committed to personal growth and lifting others up

 

ADDITIONAL INFORMATION:

As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

 

BENEFITS

  • Get to enjoy the following benefits and perks:

  • Yearly pay evaluations

  • Healthy discounts on all Decathlon goodies

  • Fun weekly Staff Sports/Activities

  • Pedal your way to work with the Cycle-to-Work Scheme

  • Dive into top-notch training at Decathlon Academy

  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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