Customer Service Assistant
Nottingham, GB, NG16 2RP
Important reminder: This job requires right to work in the UK.
International. Lovers of sports. Team players. Stronger together through our love of sports.
At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s biggest sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.
As a Customer Experience Advisor you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. As a Customer Experience Advisor you'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!
Your key responsibilities will include:
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Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!
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Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility in managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
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You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.
Other responsibilities include:
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Proactive Decision Making
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Interpersonal communication and collaboration within your team and other departments
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Product and Sport Familiarisation and training
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Problem-solving
ADDITIONAL INFORMATION
As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.
THE PROFILE
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Active with a clear passion for sport
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People-oriented with a high sense of service
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Problem solver and creative thinker
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Fluent in English and has excellent written communication
BENEFITS
Get to enjoy the following benefits and perks:
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Annual remuneration reviews
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Healthy employee discount on all Decathlon products
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Weekly Staff Sports/Activities
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Cycle-to-Work Scheme
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Intensive Learning and Development training via Decathlon Academy
… and many more
ABOUT DECATHLON UK
We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.
Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
