Marketplace Partner Success Manager

International. Sport enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. 

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sport products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

Decathlon Marketplace

Launched in 2021, Decathlon Marketplace is a one-stop shop for everything sports-related and one of Decathlon's fastest-growing ventures. As a global sports retailer, we are uniquely positioned to become the world’s leading sports marketplace, with a bold ambition to achieve €1bn in revenue within our first five years. Operating in over 13 countries, including the UK, France, Germany, Hong Kong, and India, we are now scaling our platform to accelerate growth and innovation.

Your Responsibilities

Account Management

• Manage a portfolio of Sellers on Decathlon’s Marketplace, collaborating with them to expand their product selection, enhance the customer experience, and grow their revenue.

• Build strong relationships with partners by understanding their individual needs, conducting regular check-ins, and offering tailored support.

• Onboard new Sellers with an introductory meeting, providing dedicated guidance throughout their initial journey.

• Offer timely support for ad hoc issues and escalations, focusing on maximising partner retention while feeding insights and solutions into the Marketplace roadmap to enhance the Seller experience.

• Monitor Seller performance through analytics, ensuring adherence to Service Level Agreements (SLAs), including delivery promises, product and seller reviews, and return rates.

Strategy and Programme Management

• Develop and implement strategies to provide scalable support for a broad range of Sellers.

• Recommend additional Decathlon services (e.g., international duplication, fulfilment, and data solutions) and promotional strategies to help partners grow their business.

• Lead strategic initiatives to drive Marketplace growth and improve both the customer and Seller experiences, such as seasonal planning (e.g., Black Friday), feature rollouts, and KPI optimisation.

• Identify opportunities to improve the management of offers, stock, and delivery experiences for Sellers.

• Collaborate with teams across Marketplace functions, including Business Development, Finance, Onboarding, and Customer Service, as well as other Decathlon stakeholders.

• Deliver key updates and insights in regular departmental meetings, ensuring alignment and visibility.

• Share and adopt best practices by exchanging knowledge with Marketplace Account Managers from other Decathlon countries.

This is a unique opportunity to shape the future of Decathlon Marketplace, working within a dynamic and collaborative team to connect Sellers, Customers, and communities through sport.

WHO ARE YOU?

• A sports enthusiast!

• Experience in working with marketplaces and interacting with merchants is a plus. 

• Excellent communication and negotiation skills (written and oral) with external partners, able to manage on various management levels.

• Startup and hands-on mentality, fast and agile with confidence working autonomously.

• Strong cross-functional experience and proven ability to work collaboratively and through others. 

• Ideally, 2 years of experience in partner success/account management roles. However, motivation is more important.

• Strong analytical skills.

• Experience within the sporting goods industry is a plus.

ADDITIONAL INFORMATION:

This hybrid role would require the successful candidate to attend at least three days a week in our office in London (Surrey Quays)

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

• Hybrid Working (3 days in the office located in Surrey Quays)

• Healthy employee discount on all Decathlon products

• Weekly Staff Sports/Activities

• Shareholding Scheme

• Cycle-to-Work Scheme

• Up to 25 days of holidays

• Intensive Learning and Development training via Decathlon Academy… and many more