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Sports Aftersales and Repair advisor

Location: 

London, GB, SE16 7FU

Salary: 
Sport:  Cycling
Contracted Hours:  39
Contract Type:  Permanent
Contract Type: 
Number Of Openings:  1

Important reminder: This job requires right to work in the UK.

International. Sport Passionate. Collaborative team members. Stronger together trough our driving force to bring people together through sports to make wellbeing accsessible for all.

 

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!

Technical Advisor – Decathlon Technical Support (DTS)

We are looking for an enthusiastic, customer-focused Technical Advisor to join our team.

The Decathlon Technical Support (DTS) team offers remote, technical support to customers and teammates to save products from being disposed of or refunded, extending the life of their purchase. In the UK, the DTS is growing as we continue to add new sports, new partners, and innovative ways of keeping our customers' products performing for longer—all while continuing to provide world-leading customer focus.

A passion for or experience with cycling is preferred; however, we also support table tennis, fitness equipment, team sports, and mountain sports—with more to come!

Your Responsibilities

  • Customer & Store Support: Satisfy customers—and assist stores—by providing remote maintenance and repair solutions that will prolong the life of their product.

  • Sustainability: Reduce the volume of products disposed of and written off by offering sustainable repair solutions to customers and stores.

  • Cost Efficiency: Seek the most cost-effective repair solutions to minimize business costs and customer charges.

  • Knowledge Sharing: Keep up to date on all training and role requirements to ensure the best possible knowledge, and actively share this expertise with teammates both in the DTS and in stores.

Who You Are (The Profile We're Looking For)

  • You possess an excellent level of written English.

  • You are proficient with IT; experience with Google or Zendesk platforms is a considerable advantage.

  • You can navigate and type emails quickly and effectively.

  • Previous mechanical experience is beneficial, though a strong passion for your chosen sport is equally valued.

  • You have good telephone manners and an unwavering commitment to delivering excellent customer service.

  • You can work autonomously and responsibly, even in remote settings.

  • You demonstrate an adaptable and flexible approach to tasks and projects.

  • You are an efficient time planner with a driven desire to outperform on KPIs.

Important Information

  • Eligibility: Visa sponsorship is not available for this role. Candidates must already be eligible to work in the UK.

  • Location/Work Style: This is a hybrid role. The successful candidate is required to attend  our Northampton hub, at least three days a week.

 

Get to enjoy the following benefits and perks:

  • Teammate bonus scheme

  • Pension contribution

  • Healthy discounts on all Decathlon goodies and services

  • Fun weekly Staff Sports/Activities

  • Pedal your way to work with the Cycle-to-Work Scheme

  • Dive into top-notch training at Decathlon Academy with a catalogue of physical training courses available

  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

  • A career pathway that is designed by you

  • Being part of a team that enjoys repairing

… and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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A note on reasonable adjustments

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
 

Apply now »