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Full-Time Sales Assistant Tennis and TeamSports

Location: 

London - Kensington, GB, W8 7RL

Contracted Hours:  35
Salary: 
Sport:  Racket sports

Important reminder: This job requires right to work in the UK.

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

  • Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.  
  • Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.  
  • Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.  
  • Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.  
  • Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.  

 

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

  • Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.  
  • Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.  
  • Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.  
  • Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. 
  • Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.  
  • Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. 

 

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

  • Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.  
  • Are dedicated to providing exceptional customer service and building positive relationships with every individual.  
  • Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.  
  • Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.  
  • Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.  
  • Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.  
  • Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.  
  • Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.  
  • In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

  • Healthy discounts on all Decathlon goodies
  • Fun weekly Staff Sports/Activities
  • Pedal your way to work with the Cycle-to-Work Scheme
  • Dive into top-notch training at Decathlon Academy
  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

International. Sport enthusiasts. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport. 

At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating sport products and distributing them through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited cheerleaders of sports and healthier living in the nation!

As a Sports Advisor/Sales Assistant, your role is to ensure all customers leave our stores with a smile. You're the MVP in giving top-notch customer service and boosting sales. Whether it's a warm welcome or a lightning-fast checkout, your goal is to ace every shopping experience!

 

Decathlon is all about nurturing its team members, giving them the chance to grow and shine within the company. In a nutshell, your job description will involve:

 

Passionate Customer Service: Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted into an omnichannel business so our sports advisors and sales assistants must be able to assist customers in all aspects of retail shopping, whether that’s in-store or online!

 

Merchandising - Whether full-time or part-time, every Sales Assistant is encouraged to take responsibility for autonomously managing stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.

 

Being a Team Player - Join a crew of Sports Advisors who sleep and breathe sports! Together, you'll be high-fiving victories and tackling challenges as a team. It's all about rocking the team spirit while also owning your game independently.

 

The profile we’re looking for:

  • A sports enthusiast eager to mix play with work

  • A people-person who risks and goes the extra mile to achieve results

  • A retail career seeker with a knack for problem-solving and top-notch communication

  • Must thrive in the hustle and bustle of weekends and holidays as part of a dynamic team

  • Committed to personal growth and lifting others up

 

ADDITIONAL INFORMATION:

As a Sports Advisor, you will be required to work usual retail hours including evenings and weekends.

 

 

BENEFITS

  • Get to enjoy the following benefits and perks:

  • Yearly pay evaluations

  • Healthy discounts on all Decathlon goodies

  • Fun weekly Staff Sports/Activities

  • Pedal your way to work with the Cycle-to-Work Scheme

  • Dive into top-notch training at Decathlon Academy

  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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