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Department Manager

Location: 

London - Kensington, GB, W8 7RL

Contracted Hours:  39
Salary:  To be agreed
Sport:  Cycling

THE MISSION  

As a Department Manager, you'll be growing a dynamic business within the department you’re in charge of to empower and develop your team; all to ensure that your local customers can get everything they need in your department to practice their favourite sports. Most importantly, you have to ensure they have an amazing shopping experience in the process.

Through a 3-month training period that covers business operations and management basics, you will face new adventures and challenges every day but with the support of your team.  In a nutshell, your responsibilities will include:

Team leadership:

  • Recruit, train, and manage a team of Sport Advisors (sales assistants)
  • Mentor and lead the development of each team member within your department
  • Foster a collaborative and motivated work environment
  • Set performance goals and provide ongoing feedback
  • Conduct performance evaluations and manage scheduling effectively.


Sales and Customer Service:

  • Set sales goals and drive the team to achieve these targets 
  • Ensure excellent customer service 
  • Ensure that your team is trained to provide product knowledge and assistance to customers.


Merchandising and Inventory Management:

  • Ensure top-level and organized department displays 
  • Manage inventory levels, including restocking and inventory counts.
  • Ensure that campaign materials and visual merchandising policies are implemented 


Commercial Strategies:

  • In collaboration with our Commercial Team, prepare a commercial plan and stay updated on product knowledge within the department
  • Together with your store leader, define the product range to be offered to customers and sport practitioners 


Reporting and Analysis:

  • Generate and analyze sales reports and key performance indicators (KPIs).
  • Use data to make informed decisions and adjustments to department strategies 


Secure operational efficiency by becoming a Duty Manager

  • Implement and maintain operational procedures and policies during assigned duty hours 
  • Lead the overall operational function of the store during assigned duty hours 
  • Ensure compliance with company policies and safety regulations

THE PROFILE

  • An energetic self-starter preferably with strong leadership skills and a love for sport
  • People-centric and has a strong sense of service to help others
  • A game changer who can innovate retail
  • A motivational person who nurtures the development of others
  • Invested in the development of yourself and others

ADDITIONAL INFORMATION
As a Department Manager, you will be required to work usual retail hours including evenings and weekends.

BENEFITS


Get to enjoy the following benefits and perks:
Annual remuneration reviews

  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more

Decathlon High Street Kensington is a 1000 sqm store located in a basement on the main High Street Kensington in Central London.

Is well connected with the Central and District line and is very close to Westfield Shopping Center and South Kensington Street.

Kensington High Street is considered as one of the Top 10 streets for customer flow in London.

A forecasted physical TO of 7 millions.

 

You will have the opportunity to lead one of the most challenging departments, with 2 teammates and 3 of the best workshop technicians in the country.

With a TO of 1.2 Millions in 2023 and a forecast of +5% for 2024.

 

 

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As a Department Manager, you'll be the maestro of a bustling department, nurturing your team and making sure your customers have all they need to play their sports. Your mission? To create a shopping experience so fantastic, it'll have them doing victory dances in the aisles! You will encounter new adventures and challenges daily, but you will have the backing of your team. To sum up, your duties will involve: 

 

Team leadership:

  • Recruit, train, and manage a team of Sport Advisors (sales assistants)

  • Mentor and lead the development of each team member within your department

  • Foster a collaborative and motivated work environment

  • Set performance goals and provide ongoing feedback

  • Conduct performance evaluations and manage scheduling effectively.

 

Sales and Customer Service:

  • Set sales goals and drive the team to achieve these targets 

  • Ensure excellent customer service 

  • Ensure that your team is trained to provide product knowledge and assistance to customers.

 

Merchandising and Inventory Management:

  • Ensure top-level and organized department displays 

  • Manage inventory levels, including restocking and inventory counts.

  • Ensure that campaign materials and visual merchandising policies are implemented 

 

Commercial Strategies:

  • In collaboration with our Commercial Team, prepare a commercial plan and stay updated on product knowledge within the department

  • Together with your store leader, define the product range to be offered to customers and sports practitioners 

 

Reporting and Analysis:

  • Generate and analyse sales reports and key performance indicators (KPIs).

  • Use data to make informed decisions and adjustments to department strategies 

 

Secure operational efficiency by becoming a Duty Manager

  • Implement and maintain operational procedures and policies during assigned duty hours 

  • Lead the overall operational function of the store during assigned duty hours 

  • Ensure compliance with company policies and safety regulations

 

 

The profile we’re looking for:

  • A dynamic go-getter who thrives on leading the pack and adores all things sports

  • Centered on people and driven by a passion for serving others

  • A revolutionary force ready to shake up the retail world

  • An inspiring individual dedicated to fostering growth in others

  • Committed to personal and team growth

BENEFITS

Get to enjoy the following benefits and perks:

  • Yearly pay evaluations

  • Healthy discounts on all Decathlon goodies

  • Fun weekly Staff Sports/Activities

  • Pedal your way to work with the Cycle-to-Work Scheme

  • Dive into top-notch training at Decathlon Academy

  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Apply now »