Department Manager
London - Chingford, GB, E4 8JA
International. Sport-passionate. Collaborative team members. Stronger together through our driving force to move people through the wonders of sport.
At Decathlon UK, we offer Careers That Let You Play. As part of the DECATHLON Group, one of the world's largest sports retailers headquartered in France, we specialise in creating and distributing sports products through online and physical stores across 56 countries with over 1,700 locations. With over 40+ stores in the UK, our mission is to be the spirited champion of sports and healthier living in the nation!
Decathlon Chingford:
Chingford is a charming district in North East London, just 30 minutes by train from London Liverpool Street and a short drive from the scenic Essex countryside. Surrounded by Epping Forest, tranquil reservoirs, and picturesque walking and cycling trails, Chingford offers a perfect blend of natural beauty and city accessibility, making it an ideal spot for nature enthusiasts.
Decathlon Chingford is a destination location, a spacious 1,700 sqm store based in the Cork Tree Retail Park, Chingford. With an annual turnover trajectory of £4.3 million, our main goal this year is to focus on activities, B2B, and our membership program while maintaining the highest standards across all areas.
Your responsibilities:
RESPONSIBILITY 1
Drive Local Omnichannel Performance in My Sports
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Create and execute a dynamic omnichannel commercial strategy tailored to my zone and aligned with the stores goals.
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Delight customers at every touchpoint to build loyalty and foster long-term relationships.
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Continuously optimize both physical and digital retail spaces to enhance customer experience and maximize conversion rates.
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Take the lead on safety and sustainability initiatives, ensuring compliance with eco-responsibility standards.
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Set, monitor, and achieve commercial objectives and profitability targets across in-store and out-of-store channels.
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Build and manage an effective and agile team organization to support business needs and growth, ensuring we can hit our efficiency targets.
RESPONSIBILITY 2
Lead and Develop a High-Performing Team
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Build a positive and engaging work environment where Decathlon’s culture thrives (Management scheme).
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Inspire, mentor, and empower teammates to develop autonomy and entrepreneurial skills through tailored integration and development plans while ensuring regular IDMs..
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Ensure all team members are trained and equipped to exceed customer expectations while aligning with our strategic goals.
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Respect and enforce staff policies and legal regulations, creating a fair and inclusive workplace.
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Design and implement current and future staffing plans that align with commercial objectives, economic activities, and organizational transformations.
RESPONSIBILITY 3
Oversee Daily Store Operations Performance (Duty Manager)
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Maintain store security and ensure a safe environment for customers and teammates.
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Optimize team availability to meet customer demands and provide exceptional service.
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Ensure seamless product availability by managing inventory levels and coordinating supply chain operations.
Who You Are:
We're seeking a passionate and driven leader who embodies our values and is excited to inspire their team to achieve outstanding results. You are:
A Sports Enthusiast and Leader: You're passionate about sports and dedicated to fostering a thriving team environment. You prioritise tasks effectively, are organised, and excel at collaboration and knowledge sharing. You actively listen, communicate persuasively, adapt to challenges, and demonstrate efficiency and emotional intelligence.
Customer-Centric: You're dedicated to providing exceptional customer experiences and building strong relationships with the community.
A Strategic Thinker: You possess strong analytical and problem-solving skills, enabling you to develop and implement effective strategies to drive business growth and achieve key performance indicators.
An Effective Communicator: You communicate clearly and persuasively, actively listen to understand diverse perspectives, and provide constructive feedback to foster growth and development.
Key Skills and Abilities:
In addition to the above qualities, you possess the following skills and abilities or demonstrate the capacity to quickly learn and effectively apply them:
Planning & Forecasting: Develop and implement action plans to ensure your team is prepared for key periods throughout the year, promoting relevant products and services to meet customer needs.
Performance Management: Manage the performance of your department, including layout optimisation, product promotion, and stock availability, to maximise sales and profitability.
Sales Force Management: Lead and motivate your team to achieve sales targets and develop business opportunities.
Stock Management: Ensure stock reliability, optimise stock performance, and maintain profitability through effective inventory management practices.
Commercial Strategy: Analyse market trends, define target audiences, and develop and implement commercial strategies to achieve business objectives.
Product Range Selection: Curate a product range that meets the needs of your customers and aligns with seasonal demands.
Financial Management: Understand and manage the department's profit and loss statement (P&L), ensuring economic viability and profitability.
Activity Management: Lead and debrief team activities, implement action plans, and monitor progress towards objectives.
Circular Economy Promotion: Promote and encourage the use of circular services, such as product trade-ins, second-life options, repairs, and rentals, to support sustainability initiatives.
Safety & Security: Ensure a safe and secure environment for customers, teammates, and products, upholding safety regulations and protecting customer data.
Team Development: Foster team cohesion, collective intelligence, and a shared vision to achieve common goals.
Staff Management: Develop and mentor teammates through performance reviews, identify individual needs, and provide opportunities for growth and development.
Recruitment & Onboarding: Define recruitment needs, attract and recruit talented individuals, and ensure smooth onboarding and integration of new teammates.
Human Resources Management: Oversee the legal framework for staff management, define organisational structure, and coordinate team flexibility to meet business needs.
Scheduling & Operations: Manage daily store operations, including scheduling, task allocation, and resource management, to ensure efficient and effective workflow.
In addition to these skills and abilities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.
ADDITIONAL INFORMATION
As a Department Manager, you will be required to work usual retail hours including evenings and weekends.
ABOUT DECATHLON
International. Lovers of sports. Team players. Stronger together through our love of sports. At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.
We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more. Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
