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Customer Service Assistant

Salary:  £17,440.80 - £23,200.32
Location: 

Liverpool, ENG, GB, L1 3AP

Sport:  Any Sport
Contracted Hours:  39
Contract Type:  Permanent
Number Of Openings:  1

Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include: 

  • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
  • Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

  • Proactive Decision Making
  • Interpersonal communication and collaboration within your team and other departments 
  • Product and Sport Familiarisation and training
  • Problem-solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

  • Active with a clear passion for sport
  • People-oriented with a high sense of service
  • Problem solver and creative thinker
  • Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

  • Annual remuneration reviews
  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

 

LOVE SPORT? WANT TO HELP PEOPLE? PROBLEM SOLVER?
IF YES, THIS IS THE PERFECT ROLE FOR YOU!

As a Customer Experience Advisor you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose . The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
  • Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
  • We play sport together and have regular team socials!
  • Quarterly bonus scheme
  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
  • Cycle to work scheme - 25% discount on a bike of your choice.
  • 30% staff discount on our Decathlon products.

Discover more of our company benefits here.

What’s involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

  • Problem solving
  • Customer Service
  • Proactive decision making
  • Communication
  • Product and sport knowledge

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

  • An active sporty person.
  • People orientated with a high sense of service.
  • Problem solver and creative thinker.
  • Fluent in English with excellent written communication.
Additional Information:
 

As a Customer Service Advisor you will be required to work usual retail hours including evenings and weekends.

 

 

IF YOU LOVE SPORT AND WANT AN EXCITING CAREER IN CUSTOMER SERVICE, APPLY TODAY!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

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