Workshop Technician
Farnborough, GB, GU14 7LT
Important reminder: This job requires right to work in the UK.
Decathlon Farnborough (South & London Regional Workshop) is looking for a new Multi Sport technician.
As a Multisport Workshop Technician, you are one of the key reasons our customers come back to Decathlon. Your role is to provide a high level of diagnosis and timely repairs or services across a mix of sports products (circa 85% bikes) to meet the expectations of our customers. You’ll be helping customers extend the life of their sports products by keeping them performing like new for longer.
No day will be the same, as you diagnose, quote and repair products and provide the best experience for our customers. Our Workshops are the hub of sustainability in our stores - you will play an integral part in our collective mission of reducing our negative impact on the planet. As well as customer products you could be recycling and repairing defective sports products in the store before giving them a second life.
In a nutshell, your responsibilities will include:
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Diagnosis of technical faults in customer products - and agreeing on the best solution with customers
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Servicing and repair of customer products within your Decathlon Store
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Ensuring that your customers have the best customer service experience
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Stock management, ordering and control
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Business performance analysis
The profile we’re looking for:
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A sports fanatic at heart
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Bonus points for being Cytech certified, having previous workshop experience or having a knack for fixing bikes
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A master of creative solutions, spotting details others miss
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Smooth talker with top-notch people skills
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Customer service champ who loves going above and beyond
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Eager beaver for personal growth and helping others learn
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Tech-savvy enough to navigate the digital world
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Understanding of commerciality and how to grow and develop a business
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A passion for sustainability
About Decathlon Farnborough:
We are an store located in the heart of Farnborough with stunning connection to London and the south with our main and north train stations.
Our store is one of the biggest of Decathlon Farnborough with 2,600sqm store splitted in two floors with an entertainment area upstairs following our commercial policy.
In addition, Decathlon Farnborough had the higgest progression in memberships in 2023, in 2024 is one of the best UK stores with a competitive team, Workshop is one of the biggest growth in the country in 2024 and biggest store in selling second life volume.
BENEFITS
Get to enjoy the following benefits and perks:
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Yearly pay evaluations with monthly check-in’s
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Teammate bonus scheme
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Pension contribution
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Healthy discounts on all Decathlon goodies and services
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Fun weekly Staff Sports/Activities
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Pedal your way to work with the Cycle-to-Work Scheme
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Dive into top-notch training at Decathlon Academy with a catalog of physical training courses available
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Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!
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A career pathway that is designed by you
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Being part of a team that enjoys the repairing
Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
