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Sales Assistant - Fitness Department

Location: 

Edinburgh, GB, EH11 4DG

Contracted Hours:  24
Salary: 
Sport:  Fitness

As a Sport Advisor (Sales Assistant), you will be the heart and soul of the customer experience! You'll be the friendly face welcoming sport enthusiasts, the expert advisor guiding them through our products and services, and the collaborative teammate ensuring a smooth shopping journey across all channels - in-store, online, and beyond.

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

Deliver exceptional customer experiences by providing tailored product and service solutions:

  • Provide Excellent Customer Service: Connect with customers across all channels (in-store, online, social media) to understand their needs and guide them towards the best solutions for their sporting activities.  
  • Offer a Range of Solutions: Present various products and services that meet diverse needs and budgets, including new items, used gear, rentals, and subscriptions.  
  • Build Relationships: Cultivate positive relationships with customers to foster loyalty and encourage them to return for future purchases.  
  • Promote Products and Services: Actively promote and sell our offer through various channels, including in-store interactions, online platforms, and social media engagement.  
  • Facilitate Smooth Transactions: Offer different payment options and provide basic repair and personalisation services to enhance the customer experience.  

 

Create a welcoming and accessible store environment that encourages customers to explore our diverse range of sports products and solutions:

  • Create a Welcoming Environment: Design and maintain customer-friendly store layouts that are accessible, safe, and encourage exploration of our sports products and solutions.  
  • Facilitate Informed Choices: Ensure clear and accessible product information to help customers make informed decisions about their purchases.  
  • Guarantee Product Availability: Maintain accurate stock levels and ensure both physical and digital availability of products to meet customer demand.  
  • Prioritise Customer Safety: Maintain a safe store environment and protect customer data in line with the company’s guidelines. 
  • Showcase Product Range: Develop visually appealing and effective product displays that highlight the breadth of our offerings and inspire customers.  
  • Promote Sustainability: Support our commitment to sustainability through responsible waste management and promoting eco-friendly products and practices. 

 

We're looking for passionate individuals excited to join our team and contribute to our mission of moving people through the wonders of sport. You:

  • Have a genuine passion for sports and enjoy sharing your knowledge and enthusiasm with others.  
  • Are dedicated to providing exceptional customer service and building positive relationships with every individual.  
  • Thrive in a team environment, value collaboration and cooperation, and contribute to a positive and supportive atmosphere.  
  • Possess strong interpersonal and communication skills, enabling you to connect with customers and colleagues from diverse backgrounds.  
  • Are resourceful, adaptable, and able to think critically to find effective solutions to challenges.  
  • Manage your time effectively, prioritise tasks, and maintain a high level of efficiency in a fast-paced environment.  
  • Demonstrate a commitment to continuous learning, personal development, and supporting the growth of others.  
  • Possess strong emotional intelligence, including empathy and self-awareness, allowing you to connect with others on an emotional level and build strong relationships.  
  • In addition to these qualities, you're comfortable working in a dynamic retail environment, including weekends and holidays, and are excited to contribute to the success of our team.

If you’re someone who thrives in a dynamic environment, a career at Decathlon could be a great fit. Our welcoming culture, rooted in values of vitality, responsibility, generosity, and authenticity—and brought together by a shared passion for sports—offers a truly enriching experience for everyone.

Get to enjoy the following benefits and perks:

  • Healthy discounts on all Decathlon goodies
  • Fun weekly Staff Sports/Activities
  • Pedal your way to work with the Cycle-to-Work Scheme
  • Dive into top-notch training at Decathlon Academy
  • Dive into hundreds of discount vouchers (think groceries, travel, shopping, and more!) with our discount hub developed by SmartSpending!

… and many more

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Elevate Your Retail Career: From the Shop Floor to UK Fitness Product Trainer

Are you the person who spends your mornings in the gym and your evenings researching macronutrients? Do you have a solid foundation in retail but are hungry for a career path that actually leads somewhere?

At Decathlon, we aren’t just looking for "staff"—we are looking for the next generation of Fitness Experts and UK Fitness Product Trainers. If you have a deep understanding of fitness equipment, a grasp of nutrition, and the ambition to lead others, this is where your career kicks into high gear.

Your Responsibilities

  • Consultative Customer Service: You don’t just sell; you coach. Using your personal passion for fitness and your knowledge of nutrition and equipment, you’ll provide high-level technical advice. As an omnichannel business, you’ll guide customers through their journey both in-store and online, ensuring they get the right gear for their PB goals.

  • Commercial Autonomy: Use your past retail experience to take ownership. You will autonomously manage merchandising, stock levels, and pricing. We trust you to ensure your department is a high-performing environment where athletes can find exactly what they need for their practice.

  • Collaborative Victory: You’ll join a team of like-minded fitness enthusiasts. We work hard, train hard, and celebrate our wins together. You’ll thrive here if you can balance independent initiative with being a reliable, high-energy team player.

     

     

    Who Are You?

    • The Fitness Enthusiast: You live and breathe sport. Whether it’s bodybuilding, CrossFit, or endurance training, your lifestyle reflects your work.

    • The Career Climber: You aren't just looking for a "job." You have previous retail experience and are looking for a clear path toward leadership—specifically aiming for a future as a National Trainer.

    • The Technical Expert: You already have a baseline knowledge of fitness equipment and nutrition, and you’re eager to master the technical specs of our entire range.

    • The People Person: You are a natural communicator and problem solver who goes the extra mile to help a customer hit their PB.

    • The Professional: You understand the rhythm of retail and are ready to lead the charge during our busiest times, including weekends and holidays.

    Why Join Us?

    We offer a retail career with a difference. We don't just provide a uniform; we provide a platform. For those with the right drive and technical knowledge, we offer the training and opportunities needed to transition from a Sales Assistant to a National Trainer, influencing how we educate teams across the entire country.

    Ready to turn your passion into a profession? Apply today.

     

Who are we?

Decathlon is a family-owned company founded in 1976, inspired by the belief that the best sports products should be accessible to everyone. With over 2,000 stores in 56 countries, we are the world’s largest sports retailer. We don’t just sell gear; we create it, test it, and live it. At Decathlon, we give you the autonomy to make decisions and the support to grow your career as fast as you can run.

Our Benefits

  • Performance Bonuses: Competitive salary with monthly performance-related bonuses.

  • Employee Discount: Significant discounts on all Decathlon products.

  • Sustainable Career Growth: Clear pathways into management or specialist roles like National Trainer.

  • Active Lifestyle: Opportunity to join local team sports, product testing days, and a cycle-to-work scheme.

  • Shareholding Scheme: The chance to become a partial owner of the company.

Commitment to Diversity

Decathlon is an equal opportunity employer. We believe that the diversity of our teams is a strength that allows us to serve athletes better everywhere. We welcome applications from all backgrounds, regardless of age, gender, ethnicity, or disability.

Ready to start your journey? Apply Now, submit your CV. We can't wait to hear how your passion for fitness will help the well-being of our sports users.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

A note on reasonable adjustments

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.
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