Store Director- Brighton

About the Role

Key Responsibilities

1. Commercial Strategy & Local Community Engagement

• Build & Lead Commercial Projects: Co-build and execute an omnichannel commercial plan tailored to the needs of local customers.
• Product & Service Offering: Offer a high-performing, sustainable, and omnichannel range of products and services expected by local shoppers.
• Local Relationships: Build strong connections with local institutions, public authorities, trade associations, and partners to promote active living and eco-mobility.
• Data-Driven Decisions: Leverage business data and insights to guide store trajectory and performance.

2. Store Operations & Customer Experience

• In-Store Business Excellence: Oversee core store operations including sales, merchandising layouts, commercial dynamism, inventory, and mass planning.
• Seasonal & National Initiatives: Execute national commercial strategies and seasonal priorities to optimize conversion rates.
• Services & Sustainability: Expand new/second-hand product offerings, repair and buyback options, and workshop services to extend product lifespans.
• Operational Efficiency: Coordinate team scheduling, hourly performance, and working conditions to ensure staff availability while meeting efficiency targets.
• Safety & Security: Enforce strict compliance with store security, data protection, customer/team safety, and commercial legislation.
• Eco-Responsibility: Manage site sustainability through waste management, energy conservation, and eco-friendly practices.

3. Team Leadership & Development

• Culture & Engagement: Foster a safe, inclusive, and motivating work environment that brings company culture to life.
• People Development: Conduct regular monthly individual reviews to support team growth, upskilling, and mentorship.
• Recruitment & Workforce Structure: Identify staffing needs, recruit talent, and align the store structure with long-term commercial goals.
• Compliance: Enforce UK employment law, staff management regulations, and social framework guidelines.

4. Financial Accountability & Performance

• Trajectory & Forecasting: Formulate and manage an ambitious, deliverable annual trajectory alongside accurate monthly forecasting.
• Profitability & Cost Control: Optimize store organisation and cost ratios to maximize store turnover and overall profitability.

Candidate Requirements & Core Competencies

• Human & Interpersonal Skills: Strong prioritisation, active listening, collaboration, persuasive communication, organizational skills, and goal setting.
• Technical & Management Skills:
  
  
  • Proven experience in store commercial policy, layout management, and omnichannel retail operations.
  • Track record of managing store schedules, human structure, and hourly performance.
  • Strong team development, recruitment, and UK employment law compliance experience.
  • Financial acumen (store P&L, turnover, profit forecasting, and cost management).
  • Capability in crisis management and security compliance.