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Customer Service Assistant

Location: 

Liverpool, ENG, GB, L1 3AP

Contracted Hours:  20
Salary:  17,440-23,200
Sport:  Any Sport

Important reminder: This job requires right to work in the UK.

As a Sports Advisor/Sales Assistant, your role is to ensure all customers leave our stores happy. You will be a crucial player in providing exceptional customer service and driving sales. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a champion shopping experience. 

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

  • Customer Service - Through your passion for sports, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, every Sales Assistant is encouraged to take responsibility for autonomously managing stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.
  • Being a team player - You’ll be part of a shop floor team of like-minded Sports Advisors, working for and practising sport, and celebrating victories together, so it’s important that you are able to work well within a team environment but independently as well. 


THE PROFILE WE'RE LOOKING FOR

  • Someone who is looking to combine a passion for sport with work
  • A people-person who risks and goes the extra mile to achieve results
  • Someone looking for a retail career 
  • Problem solver with excellent communication skills
  • Able to play as part of the team during the busiest times (weekends and holidays)
  • Invested in the development of yourself and others

Additional information: As a Sports Advisor, you will be required to work usual retail hours including evenings and weekends.

ENJOY THE FOLLOWING BENEFITS:

  • Annual remuneration reviews
  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more.

What’s involved?

 

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

  • Problem solving
  • Customer Service
  • Proactive decision making
  • Communication
  • Product and sport knowledge

 

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

  • An active sporty person.
  • People orientated with a high sense of service.
  • Problem solver and creative thinker.
  • Fluent in English with excellent written communication.

 

What’s involved?

 

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

  • Problem solving
  • Customer Service
  • Proactive decision making
  • Communication
  • Product and sport knowledge
 

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

  • An active sporty person.
  • People orientated with a high sense of service.
  • Problem solver and creative thinker.
  • Fluent in English with excellent written communication.
 

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Apply now »