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Sports Advisor

Salary: 
Location: 

Belfast, GB, BT3 9EJ

Sport:  Camping
Contracted Hours:  12
Contract Type:  Temporary
Number Of Openings:  2

Important reminder: This job requires right to work in the UK.

As a Customer Service Assistant, you’ll be providing the best care for our customers, both over the phone, via email and through our social media channels. To put it simply, the most important part of your role is to ensure that all customers leave delighted with our products and your service. You'll be helping to answer and resolve our customer queries and go the extra mile to ensure they have everything they need to practice their favourite sports!

Your key responsibilities will include: 

  • Customer Service - Through your own passion for sport, you’ll share your tips and experiences with users and through our hands-on product training you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in-store or online!
  • Merchandising - Whether full-time or part-time, customer service advisors are encouraged to take responsibility for managing stock levels and pricing and providing a high level of merchandising so that each customer can easily find the right product for their sporting practice.
  • Collaborating with the team: You will be part of a shop floor team of like-minded teammates, practising sports and celebrating victories together, so it’s important that you are able to work well within a team environment as well as independently.

Other responsibilities include:

  • Proactive Decision Making
  • Interpersonal communication and collaboration within your team and other departments 
  • Product and Sport Familiarisation and training
  • Problem-solving

Additional information: As a Customer Service Advisor, you will be required to work usual retail hours including evenings and weekends.

The profile we're looking for:

  • Active with a clear passion for sport
  • People-oriented with a high sense of service
  • Problem solver and creative thinker
  • Fluent in English and has excellent written communication

Get to enjoy the following benefits and perks:

  • Annual remuneration reviews
  • Healthy employee discount on all Decathlon products
  • Weekly Staff Sports/Activities
  • Cycle-to-Work Scheme
  • Intensive Learning and Development training via Decathlon Academy

… and many more.

Thank you for checking the contracted hours above to see if this is a full-time or part-time role!

International. Lovers of sports. Team players. Stronger together through our love of sports.

At Decathlon UK, we provide Careers That Let You Play. We are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s biggest sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 56 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery. 

As a Sports Advisor/Sales Assistant, your role is to ensure all customers leave our stores happy. You will play be a crucial player in providing exceptional customer service and driving sales. From a friendly and professional welcome to a quick and easy payment process, your role is to always deliver a champion shopping experience. 

 

Decathlon invests in the development of teammates so that those who want to build careers within the business are able to flourish within their roles. In a nutshell, your responsibilities will include:

 

  • Customer Service - Through your passion for sport, you’ll share tips and experiences with users. Through our hands-on product training, you will be able to give the best technical advice for the sports you are responsible for. Decathlon has shifted over the last year into an omnichannel business so it’s essential that our sales assistants are able to assist customers in all aspects of retail shopping, whether that’s in store or online!

 

  • Merchandising - Whether full time or part time, every Sales Assistant is encouraged to take responsibility to autonomously manage stock levels and pricing and to provide a high level of merchandising so that each customer can easily find the right product for their sports practice.

 

  • Team Player - You’ll be part of a shop floor team of like-minded Sport Advisors, working for and practicing sport, and celebrating victories together, so it’s important that you are able to work well within a team environment but independently as well. 

 

The profile we’re looking for:

  • Someone who is looking to combine a passion for sport with work

  • A people-person who risks and goes the extra mile to achieve results

  • Someone looking for a retail career 

  • Problem solver with excellent communication skills

  • Able to play as part of the team during the busiest times (weekends and holidays)

  • Invested in the development of yourself and others

 

ADDITIONAL INFORMATION:

As a Sports Advisor, you will be required to work usual retail hours including evenings and weekends.

BENEFITS

Get to enjoy the following benefits and perks:

  • Hybrid Working

  • Annual remuneration reviews

  • Healthy employee discount on all Decathlon products

  • Weekly Staff Sports/Activities

  • Cycle-to-Work Scheme

  • Intensive Learning and Development training via Decathlon Academy

… and many more

 

ABOUT DECATHLON UK 

We’re an international sports retailer with 2080 stores in 56 countries, and if you look a little closer, you’ll see we’re so much more.

 

Decathlon is dedicated to helping, inspiring and guiding you through your sports experiences. We believe that discovering new sports and being active – well, it’s an important part of life – and living well shouldn’t just be for a privileged few.

Decathlon is committed to inclusion and non-discrimination, and thus acts on a daily basis in favor of disability, a multi-generational workforce, social diversity, and equality between women and men. If, due to a disability, you require any special accommodations during the recruitment process, please let us know. At Decathlon, first and foremost, we are recruiting personality and character.

Apply now »