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Online Customer Service Advisor

Love Sport? Want to help people? Problem solver? 

If yes, this is the perfect role for you!

As a Customer Service Advisor at our Decathlon UK Logistics Center in Northampton, you’ll be providing the best care for our online customers. To put it simply, the purpose of your role is to find solutions to our customers' queries and engage with them via our national communication channels (phone, chat, email, social media). The most important part of your role is to ensure that all customers leave delighted with our products and your service.
 

What will you benefit from?
 

  • Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!
     

  • Free access to sports facilities - We have state of the art facilities in our Decathlon UK Logistics Center including; Gym, Football pitches, Basketball courts, Table Tennis,Bike and Scooter rental.
     

  • Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
     

  • We play sport together and have regular team socials!
     

  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
     

  • Cycle to work scheme - 25% discount on a bike of your choice.
     

  • 30% staff discount on our Decathlon products.

 

What's involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll gain invaluable experience in:
 

  • Problem solving
     

  • Customer Service
     

  • Proactive decision making
     

  • Communication
     

  • Product and sport knowledge
     

Sound good so far? If so, here are the types of people that we’re looking for…
 

Are you?

  • An active sporty person.
     

  • People orientated with a high sense of service.
     

  • Problem solver and creative thinker.
     

  • Fluent in English with excellent written communication.
     

Additional Information:

The opening times for our Logistics Center Customer Loyalty Team are; 8am-8pm, Mon- Sun. We run two shift cycles, mornings and evenings to help strike a healthy work-life balance for our team. 

If you love sport and want an exciting career in customer service, apply today!

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