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Customer Order Manager

Love sport? People orientated? Problem solver?

If yes, this is the perfect role for you!

As a Customer Order Manager you’ll be running a smooth “ship from store” service from day one! To put it simply, the purpose of your role is to make sure that your customers’ orders are picked, packaged and ready for delivery in the quickest time. All so that your customers can practice their favourite sports when they’ve planned to play! 

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, so whether you aspire to become a Store Manager or our CEO - your opportunities for progression are endless!
     

  • Share holding & Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.
     

  • Free access to sports facilities - Gym, changing rooms, social area.
     

  • We play sport together and have regular team socials!
     

  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.
     

  • Cycle to work scheme - At least 25% discount on a bike of your choice.
     

  • 30% staff discount on our Decathlon products

Discover more of our company benefits here!
 

What's involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you will surpass even your own expectations. Here are parts of the role that you’ll gain invaluable experience in:
 

  • Customer service and relations

  • Customer order processing and management

  • Quality assurance

  • Delivery lead-time forecasting and assurance 

  • Process optimisation

  • Stock management

  • Internal and external communication

Sound good so far? If so, here's the type of person we’re looking for…
 

Are you?

  • An active sports person who thrives in fast paced environments.

  • People orientated with an innate sense of service to help others.  

  • Task focused with an excellent track record of meeting deadlines. 

  • An excellent communicator and problem solver. 

  • Efficient and organised with a flair for optimising processes.
     

Additional information: 

This is an exciting brand new role which will involve a lot of testing and implementing new systems in store. Initially, you will be acting alone with a view to growing a strong team around you, if the project is a success. Shift times will vary depending on customer demands, this role will require some weekend work. You’ll be based at our newly refurbished Stockport store with state of the art offices and facilities.

If you love sport and want an exciting career in customer service, apply today!

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