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Customer Experience Advisor

Love Sport? Want to help people? Problem solver? 

If yes, this is the perfect role for you!

As a Customer Experience Advisor at our Decathlon UK campus you’ll be providing the best care for our customers, both in-store and online. To put it simply, the purpose of your role is to find solutions to our customers' queries; whether that is face to face or virtually through our national communication channels. The most important part of your role is to ensure that all customers leave delighted with our products and your service.

What will you benefit from?

  • Career progression - At Decathlon, you choose your own career path, whether you aspire to become our next customer service manager or our next CEO - your opportunities for progression are endless!

  • Free access to sports facilities - We have state of the art facilities in our Decathlon UK campus including; Gym, Rooftop MUGA, Table Tennis, Dance studio, golf simulators and more!

  • Profit sharing scheme - We’re one big international family who exclusively shares the profit we make with our employees.

  • We play sport together and have regular team socials!

  • Permanent contracts with fair pay - We don’t believe in zero-hour contracts.

  • Cycle to work scheme - 25% discount on a bike of your choice.

  • 30% staff discount on our Decathlon products.

What's involved?

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll gain invaluable experience in:


  • Problem solving

  • Customer Service

  • Proactive decision making

  • Communication

  • Product and sport knowledge

Sound good so far? If so, here are the types of people that we’re looking for…


Are you?

  • An active sporty person.

  • People orientated with a high sense of service.

  • Problem solver and creative thinker.

  • Fluent in English with excellent written communication.

Additional Information:

This role covers two customer services areas; our welcome desk in store and on our national communication channels in our office (phone lines, chat, emails, social media). Both of which are located at the same building in Surrey Quays. 

Our opening times at our Decathlon UK campus are Mon-Fri 8am-9pm, Saturdays 9am-8pm and Sundays 10am-5.30pm. Our customer loyalty team operates in different shift rotations to strike a healthy work-life balance. 

Nb. Due to the recent covid-19 restrictions, there may be scope to work from home where necessary. Any in-store duties are fully compliant with safety regulations to keep our team and customers protected during these times. 

If you love sport and want an exciting career in customer service, apply today!

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