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Decathlon technical services advisor

Salary:  £8.91-£9.03
Location: 

London, GB, SE16 7FU

Sport:  Cycling
Contracted Hours:  16
Contract Type: 
Contract Type: 
Number Of Openings:  1

LOVE CYCLING? EXPERIENCED MECHANIC? LOOKING FOR A NEW OPPORTUNITY?
 

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

As a Technical advisor in our online team you’ll be providing high quality bike maintenance and repair advice online to help our customers enjoy their bikes for longer. To put it simply, the purpose of your role is to diagnose and repair mechanical and electrical problems whilst ensuring that your customers receive the best experience in the process. You’ll also be involved in pre-sale advice to help our customers choose the right bike for them.

What’s involved?

 

Like any business, there will be some challenges that you’ll face and it won’t always be a breeze; however, with the support of your team we guarantee that you'll surpass even your own expectations. Here are parts of the role that you’ll be responsible for:

  • Customer query problem solving
  • Customer experience enhancement
  • Proactive decision making
  • Digital, verbal and written customer liaison and communication
  • Providing product and sport advice
 

Sound good so far? If so, here are the types of people that we’re looking for…

Who are you?

  • An active sporty person who likes a challenge.
  • People orientated with a high sense of service to help others.
  • Problem solver and creative thinker.
  • A person with infectious energy and desire to go the extra mile.
  • Fluent in English with excellent written and verbal communication.